M & L Gun Works INC
1446B Jade Road
Columbia MO 65201
Folks, if you call and get the answering machine please don't get offended or assume we are not here. If other customers are in the shop or we are in the middle of doing something no one will answer the phone. During peak times, such as 2 weeks prior to deer season, we WILL NOT answer the phone. Self explanatory! The gunsmiths will NEVER answer the phone. They get paid by the job, to work on your gun, not to answer sales calls and such! Leave a message or call back at a later time. Your call will be returned at OUR convenience.
Folks, we cannot fix your gun over the phone, nor can we give a fair estimate on repairs or anything. WE MUST SEE THE FIREARM!!
Please respect our time and our experience, we will reciprocate to you.
Folks, most of you are the best customers a company can have and we truly appreciate you! But, unfortunately, there are a few who don't get it. We understand your gun is important to you as well as your time. Please understand our time is important too. Calling the shop to check on status of your firearm is, while somewhat understandable, a true waste of our time and resources. You may or may not be given a time estimate for repairs; you will for sure be told that we will call when your gun is ready. Irregardless, when I answer these calls I am taking away time from getting the work done on yours or someone else's gun. We lose about 3 hours per day on unnecessary phone calls.
Effective immediately, if you call for repair status, we will charge you for the time it takes to answer these calls.
Charges will be at shop rate by the quarter hour, minimum 15 minutes.